Team Effectiveness Test

1. My team understands what our customers value:

We have well-structured, continuous, customer relationship management
We conduct periodic (e.g. bi- or annual) customer surveys
We collect ad hoc miscellaneous feedback from our customers
We don’t have a good understanding of what our customers value

2. My team has a good understanding of its priorities:

Our work is aligned to both the organisation’s goals and customer value
Our work is aligned to either the organisation’s goals or customer value
We have carried out some prioritisation / definition of our goals
We function on a day-to-day basis, dependent on what work comes in

3. My team works very efficiently:

Processes and roles are documented and continuously reviewed
Processes and roles are partially documented and/or reviewed
Some members of the team look for ways to save time and money
We have not yet really addressed how to work more efficiently

4. We make good use of individual expertise, team records and experience:

Internal knowledge and information is well documented and referred to
Documentation / referral to internal knowledge / information is partial
Documentation / referral to internal knowledge / information is ad hoc
We don’t have any structure around our knowledge and information

5. We are very effective at introducing new processes, systems and other business changes:

New business changes invariably become the way that things are done
We use change management techniques but with mixed success
We introduce change in a fairly ad hoc way
Change management is something that we really struggle with

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