We have a range of case studies available for your review.
Includes a 'voice of the customer' assignment with a global Pharmaceutical R&D scientific suport team to help it ensure that is was using its resources effectively to meet its customers' priorities. We project managed an exercise which included coaching the team, the design, carrying out and analysis of interviews and the design of team workshops to develop forward plans which formed the basis of the team's 2-3 year strategy.
We also worked with a global retail organisation in the early stages of rolling-out a 'coach the coach' programme for its managers to enhance the quality of customer and sales staff interactions. We applied our expertise in coaching resulting in a real shift in mind-set amongst the trainee managers and a real sense of commitment to putting the coaching programme into practice.
Simplifying and streamlining the work of teams
We have delivered 1- and 1/2-day workshops on Lean and Six Sigma to Abcam in Cambridge, UK and Cambridge, Massachusetts, which have enabled participants to develop and implement action plans for taking their learning forward.
We have also delivered a 1-day overview on Lean and Six Sigma for a technology consultancy resulting in clear next steps for increasing their effectiveness and efficiency.
We provided 2 workshops to University of the Arts in London to support the participants through the changes, team start-up and redesign of processes involved in centralising its bibliographic services for books and journals.
We project managed a series of 11 project team workshops with a Pharmaceutical Discovery research group to help it find ways to significantly reduce the cycle time involved in identifying potential candidates for development
We managed a global Pharmaceutical R&D project to define and implement working practices for the use of collaborative working tools.
We led structured discussions with business representatives of an international event management company to define user requirements for improved use of Sharepoint
We used knowledge transfer techniques to surface and improve process understanding in the manufacturing processes of a global Pharmaceutical R&D organisation.
Managing business and personal change
We managed a global Pharmaceutical R&D programme for developing and implementing solutions to address major internal audit findings
We developed and delivered a 1-day interactive workshop for CILIP East of England members on the critical success factors for personal and organisational change. We have, and continue to deliver variations of this change management course through a number of other Library and Information Management professional organisations.
We have also just delivered a tailored version of our 1-day TFPL course on "Promoting Information Literacy to end users" for the Information Services team at MHRA.
We facilitated an 18-month organisational change programme for Porsolt, a pre-clinical CRO based in France, to help them develop and implement a comprehensive organisational quality-based way of working. This included training and mentoring representatives from across the organisation in the use of Lean and Six Sigma, project management and change management techniques.