“John is very diligent and thorough in how he approaches challenges and problems, being analytical in his thinking and personal style. He researches well, using a variety of techniques and sources, both system and human. John is an excellent ambassador of knowledge working, and has extensive experience of principles, tools and cultural aspects of knowledge management across a number of organisations. He is extremely supportive and is a valued contributor to team and organisational goals.” 

OE Expert

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Transferring processes

Need:

A global manufacturing organisation encountered post start-up problems with some products after internal transfer of manufacture.

Solution:

Root cause analysis identified issues related to technical evaluation and knowledge transfer.

A pilot was carried out centring on the creation of a knowledge map using process improvement data collection methods

Knowledge transfer techniques were used to uncover tacit knowledge of the process.

Outcome:

The approach was very successful at surfacing and improving process understanding thus providing for effective manufacture at the new location, and was adopted as an integral element of project transfer projects

Contact us to help you make the most of your team's knowledge so that processes can be effectively transferred to different parts of the organisation.