Training and development can be based around the methodologies used for:

• Customer surveys
• Process improvement
  
• Knowledge management
  
• Change management 

or it can focus on specific outcomes such as:

• Customer relationship management
  
• Operational excellence
  
• Building communities of practice
• Business improvement implementation. 

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1:1 guidance & tutorials; workshops & facilitation; training courses...  

We help teams and individuals to develop the capabilities that are important for doing their work and for interacting with each other more effectively.

The format of our training is tailored to individuals' and teams' requirements and preferences.

Examples of our training

Customer relationship management & change management

• Achieving successful business change (with CILIP)**NEW**
• Change Management and Marketing: powering your way from recession to recovery (UKeIG)**NEW**
• Promoting Information Literacy for End Users (with TFPL)
  
• Critical success factors for effective personal and organisational change(with CILIP East of England)

Operational excellence / process improvement

• Smart Working for Business Growth and Innovation (with One Nucleus
• Making the Most of your TIme and Resources (with CILIP)**NEW**
• Getting Better at Everything You Do: Optimising the Way You Work (with UKeIG)

Knowledge management

• Fostering Effective Knowledge Sharing and Collaboration (with CILIP)**NEW**
• Using LinkedIn for Personal and Business Development 

Project Management

• Effective project planning and management (with TFPL)**NEW**
• Lean Six Sigma and Project Management - triangles and (virtuous) circles (originally delivered for APM)

Enhancing team effectiveness

• Building Highly Effective Teams (with CILIP)**NEW**
• Achieving Team Goals - An Integrated Framework (see related 'white paper')
• Team Effectiveness Workout (with Pelican Coaching & Development)

Contact us to find out how we can help you with these and other forms of training to enhance the effectiveness of your team.