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Case study 2 - Library and Information Management

“The workshops met my objectives.  I particularly valued the flexibility of the course design and the topics covered. They were a good way to hear the team’s voice.  I’m clear on my next steps: the workshops helped me to clarify requirements. I would strongly recommend RiverRhee Consulting’s workshops to others.”

Jessica Crilly, Learning Resources Manager (Resources & Systems) University of the Arts London

Case study 1 - Life Sciences

“Elisabeth facilitated the adoption of lean sigma within the N&GI CEDD as part of R&D enhance - she did an excellent job as applying this technology to a primarily research environment required some adaptation and skill..”

Head Neurology and GI CEDD 


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Simplifying and streamlining

Case Study 3 - Life Sciences (2)

Need: Abcam is a producer and distributor of high quality research-grade antibodies and associated protein research tools.  The PDM QA manager recognized an opportunity for Abcam to streamline its processes, refine the way it works, becoming leaner and generally getting people to go about their work in a "smarter" way. 

The QA manager and an existing internal Lean Six Sigma expert worked with internal stakeholders to develop a network of champions with whom to introduce this way of working throughout the organisation.

Solution: RiverRhee Consulting was engaged to provide a 1-day introductory overview of Lean and Six Sigma to the internal group of 8-10 champions. 

The format of the day followed the DMAIC (Define, Measure, Analyse, Improve, Control) framework.  It was very interactive, with a mix of presentation, discussion, and practical exercises to practice the use of the various Lean and Six Sigma tools & approaches described. 

The practical exercises centered around a typical everyday activity, as well as reflections on the participants’ actual day-to-day work. 

Outcome: By the end of the day, the participants had identified individual action plans for taking their learning forward, and clear next steps for shaping the champions’ network.

Case Study 2 - Library and Information Management

Need: University of the Arts London, was in the process of centralising its bibliographic services for books and journals from its previous decentralised approach across 6 Art and Design Colleges.

This approach would enable the University to use its resources more effectively and also derive economical benefits e.g. from suppliers.

The staff involved needed support to help them adjust to the changes in as positive a way as possible, shape and clarify their new responsibilities, and learn and practice thought processes, tools and methodologies that could be used, on a longer term basis, for defining, documenting and improving the way they work.

Solution: RiverRhee Consulting was engaged to provide 2 workshops.

The first, 1-day workshop, made use of Lean and Six Sigma, and Change Management techniques, to give the participants an opportunity to share best practices to adopt and pitfalls to avoid.   They also explored associated requirements for effective implementation such as service level agreements and training.

The second, ½ day-workshop (with an overlapping but different membership), combined building awareness of learning styles with discussions around values and how to achieve an effective team. 

Outcome: By the end of the first day, the participants had developed a positive approach towards the upcoming changes, were working well together, had begun mapping out the new processes, and were clear on the next steps for developing these further.

The second ½ day created a positive, supportive atmosphere amongst the members of the team that would be forming later in the year.

Case Study 1 - Life Sciences (1)

Need: A Pharmaceutical Discovery research group wanted to find ways to significantly reduce the cycle time involved in identifying potential candidates for development 

Solution: Applied Lean and Six Sigma and project management expertise to plan and run 11 project teams workshops, reviewing processes and timelines for identifying potential development candidates.

Senior and middle management, and participants in the workshop were all taken through introductory training on Lean and Six Sigma

Outcome: Recommendations from the workshops were reviewed with middle and senior management, and taken forward with an anticipated 20% resultant decrease in cycle time.